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We of course hope you will be very satisfied with your purchase. If for some reason you are not, you have 14 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free. Please note that if you have a ring resized by us it will not be eligible for a return. All sales are definite than.
Please make sure your items are returned new, unused and with all Philipa Belle tags still attached. All our items come with a clearly visible Philipa Belle tag attached. A sale will be deemed final if this seal has been broken, or if the item is used or incomplete.
Shipping is complimentary on all exchanges; however, if you are based outside the EU you will need to pay taxes and duties on this.
Please contact our customer care team by emailing hello@philipabelle.com. We do not accept returns without prior notification.
Your refund will be credited to the original payment method or as store credit.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Philipa Belle. However, you may be able to recover these by contacting your local customs bureau directly.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
