Contact

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Margot

Inspired founder

Besides having the best curls on the team she is a passionate traveller, driven to make the world a more loving place, a mom who starts the day off dancing and has a thing for French, handmade mayonnaise. Obviously LOVES gemstones, jewels with a soul and/or past and the positive vibes a gem carries.

Alexandra

Production Manager

Loves to ride her bike through Jaipur, prefers sour over sweet (really!), is proud of her freckles and a hopeless romantic. Was raised surrounded by a love and appreciation for jewels. Smiles with her entire face to light up the room.

Amber

Business Development

Obsessed by orange and green, a dancer when nobody is looking, hides the chocolate, will try to convince you that Mozart is better than Katy Perry, an awarded table setter and raised with an amazing eye for jewels.

Raj

Atelier owner

Living in the middle of the Pink City Raj is a true optimist, a loving father and real artist with a great eye for detail and design. If he does not like the design, that is the end of it. Which we really appreciate as he only creates things he believes in.

Our customer care team is available from Monday until Friday from 10am to 8pm CET (Central European Time). Our team is ready to assist you with the following:

Size and fit advice
Detailed product information
Delivery questions
Exchange and return queries
Placing orders

Payment options

We accept Visa, MasterCard, Maestro and American Express.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to Log In and review the amount shown before clicking Pay Now.

Payment security information

All transactions on this website are processed using Mollie, a secure online payment gateway that encrypts your card details in a secure host environment.

To give you even more confidence in shopping online with Philipa Belle we make use of MasterCard® SecureCode^TM. This service protects your existing Maestro card account from unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card.

Shipping & Returns

We of course hope you will be very satisfied with your purchase. If for some reason you are not, you have 14 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free. Please note that if you have a ring resized by us it will not be eligible for a return. All sales are definite than.

Please make sure your items are returned new, unused and with all Philipa Belle tags still attached. All our items come with a clearly visible Philipa Belle tag attached. A sale will be deemed final if this seal has been broken, or if the item is used or incomplete.

Shipping is complimentary on all exchanges; however, if you are based outside the EU you will need to pay taxes and duties on this.

Please contact our customer care team by emailing hello@philipabelle.com. We do not accept returns without prior notification.

Receiving a refund

Your refund will be credited to the original payment method or as store credit.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Philipa Belle. However, you may be able to recover these by contacting your local customs bureau directly.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

We are here for you!

Let us know if we can help.

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